ALL RETURNS OR EXCHANGES must be authorized by TheGiftsPlace.com for a RMA number at return@thegiftsplace.com within 14 days of delivery. All items must be delivery within 7 days from the day received RMA number.   

All returns (not exchanges) are subject to a restocking fee of 15% plus shipping charges. For example, if your total order amount is $100 and you returned $75 from the order, then you are responsible for the shipping charge of $9.95. In this case, ($75 - 15% - $8.95) 54.80 will be refunded to you. 

If the products are significantly damaged or defective, please contact us at support@thegiftsplace.com within 3 days from the date that you received the product. All returns are accepted if the product is in RESALABLE condition. It is recommended that you the buyer purchase insurance for return shipments.

Furthermore, before you decide to return the products, please understand that thegiftsplace.com will definitely decline the returns if you are in one of the following situations:  

- Returns without the RMA number (Return Merchandise Authorization Number).  

- Returns are requested more than 3 days from the date you received the products.  

- All opened, used, or partially used products are not returnable and are not exchangeable to  

TheGiftsPlace.com. Except the products are already damaged or defective when you received them.  

- All return products must be in original condition and packaging, and we cannot take returns of products that have been assembled or modified.  

a. Can I cancel my order after I placed the order?
Order Cancellation Policy: We will refund your order if you cancel before shipped from our warehouse. Otherwise all orders are shipped out, therefore cancellation will be impossible. Thus a 10% restock fee will apply after an order is shipped if returned or cancellation.

b. The product I received is defective or damaged, what can I do?
Please contact us support@thegiftsplace.com to request RMA # within 3 days from the date you received the products. All authorized return item with RMA# must be shipped back to thegiftsplace.com within 7 days of the RMA issued day.
Attention: All the return products without RMA# are not acceptable. The customers must be responsible for all the cost and loss (shipment fee etc.,) if their returns have no RMA#.

c. What if I realize that the product has problems after 7 days I received the product?
You have to contact the product manufacturer, which will provide any service, warranty and support.

d. Are defective, or damaged products exchangeable with other models or products?
No, we can only exchange with the same model of the defective or damaged products. Products that are discontinued by manufacturer are manufactured recall-products must be returned to manufacturer.

e. What if the replacement product still has problems?
All the replacements are carefully verified and tested by us before they are shipped out. If problems still occur, please contact the original manufacturer, which will provide any service, warranty and support of the products.  

f. Can I exchange the unopened products for another kind (model) of product(s)?
Yes, if the products are not opened and unused, you can request for exchanging a new product with the same or higher price (but need to pay for the difference). Please contact us support@thegiftsplace.com within 14 days from the date you received the products. All authorized return items will receive a return authorization number (RMA). You must send back the return products in original condition and packaging within 7 days of the RMA issued day. (Products eligible for return must be returned in 100% brand new condition and undamaged).  

g. Do I need to pay the shipping fee for the returned products?
Yes, you need to pay both return products and exchange products shipping fee.  

Warranty Disclaimer: Thegiftsplace.com expressly disclaims all expressed or implied warranties, including any implied warranty of merchantability or of fitness for a particular purpose. Thegiftsplace.com shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the merchandise sold. All products are sold "AS IS". Thegiftsplace.com no warranty as to the performance of any products sold. This disclaimer by Thegiftsplace.com in no way affects the terms of a manufacturer warranty.